General Terms And Conditions of “Alternative To Hotel”
References to “accommodation providers” means the owner/providers of the hotels, apartments, rooms, villas and other accommodation of any description featured on this website and “accommodation” means the accommodation including all facilities and services advertised on the Site that “Alternative To Hotel” has agreed to arrange in connection with your booking.
Affiliates are third party Agents who, in agreement with Alternativetohotel.com, distribute Alternativetohotel.com accommodation to their customers.
Alternativetohotel.com charges an administration fee of 15% for all booking. This charge will be born by the accommodation provider and the guests. (5% for guests and 10% for hosts)
Alternativetohotel.com acts as a booking agent only in respect of all bookings Alternativetohotel.com makes on your behalf. Alternativetohotel.com undertakes no responsibility for, and is not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the accommodation providers and other suppliers of services who sell their products and services through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an accommodation provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Alternativetohotel.com will be under no liability at all (whether in contract, or otherwise whatsoever).
You accept that Alternativetohotel.com has not in any way selected or assembled your travel arrangements for you. Your accommodation arrangements are not a package and do not fall within the meaning of the package Travel, Package Holidays and Package Tours Regulations 1992.
By proceeding to book accommodation and/or other services through the Site, you accept that you will be entering into a contract with the accommodation provider on their standard terms and conditions. If they are provided, Alternativetohotel.com will endeavor (but undertake no liability to do so) to make copies of the accommodation provider’s terms and conditions available to you.
You understand that Alternativetohotel.com may not have conducted any quality or other checks on the accommodation providers and Alternativetohotel.com makes no representations about the suitability of the accommodation and/or services offered for sale through the Site. The inclusion or offering for sale of an accommodation and/or services by Alternativetohotel.com does not constitute an express or implied endorsement or recommendation by Alternativetohotel.com of such accommodation or services. Alternativetohotel.com does not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to, the accommodation and services offered for sale through us.
Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, Alternativetohotel.com reserves the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behavior.
Site content, documentation and booking information.
Alternativetohotel.com may modify the content of the Site and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or Terms.
Any information placed on the Site relating to accommodation advertised on the Site including, but without limitation, details of the accommodation, the availability of rooms at the hotels or private dwellings, the price of the rooms, the facilities available at the site, any accreditation afforded to the hotel/rooms and/or any details relating to any other services advertised on the Site have been placed on the Site by accommodation and/or service providers who are independent businesses and are not agents or employees of Alternativetohotel.com or its affiliates. Such information does not constitute any advice or recommendation given by Alternativetohotel.com and Alternativetohotel.com shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions which may limit or exclude their liability to you. Alternativetohotel.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. Alternativetohotel.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.
As Alternativetohotel.com acts only as a facilitator, Alternativetohotel.com will have no responsibility for any errors in any documentation except where those errors were made by Alternativetohotel.com.
To confirm a booking, you must be authorized to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.
Alternativetohotel.com will confirm your booking and issue you with an email confirmation. Alternativetohotel.com will deduct the cost of the stay from your credit facilitator. The accommodation or other service provider with which you enter into a contract will take payment, 48 hours after completion of the stay.( this delay will give some time for disgruntled guest/host to raise any disputes) if no disputes are raised, then payments / refund will be dispersed to the relevant parties. Alternativetohotel.com takes payment on their behalf via a secure server such as PAY PAL. And other secure payment providers
In the event that you call Alternativetohotel.com by telephone, or are called by Alternativetohotel.com regarding your booking, calls may be recorded for monitoring and training purposes. In the event of a dispute regarding a booking, Alternativetohotel.com reserves the right to review any call information.
If you cancel, amend or change a booking
You may modify or cancel your booking at any time prior to your arrival date through the Site.
If you cancel or amend your booking, there may be a cancellation charge or amendment fee levied by the accommodation or other service provider. In any event, if you fail to cancel or amend your booking in accordance with the provider’s cancellation or amendment policy, you will be charged a cancellation or amendment fee by the accommodation or other service provider. Further details of cancellation policy are set out in Alternativetohotel.com email to you confirming your booking and are also shown on the hotel’s room/accommodation details page prior to you making a booking. If, for whatsoever reason, you do not turn up at the accommodation on the arrival date stated on your booking confirmation email, without prior warning to Alternativetohotel.com (“a no show”), this shall be considered a cancellation.
Age and responsibility
You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.
You warrant that all personal information submitted during accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account.
You hereby authorize Alternativetohotel.com to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.
Cots(UK) / Cribs (US) other special requirements
Please advise at the time of booking if you require a cot / crib or any other requirements, in order to give this information to the accommodation provider; however, Alternativetohotel.com cannot guarantee this request will be met. Such request will be subject to availability and if the accommodation is unable to meet any such request, neither Alternativetohotel.com, nor the accommodation, will have any liability to you in this respect. This request may only be available at an additional cost unless otherwise expressly stated in the description of the accommodation provider, and if any additional cost is applicable this should be paid by you direct to the accommodation provider.
Before you travel
Alternativetohotel.com is not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travelers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning specific countries.
It is your responsibilities to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. Alternativetohotel.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.
You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the your country of residence in the event of an accident or illness.
Alternativetohotel.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation providers and /or Alternativetohotel.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond Alternativetohotel.com control.
Complaints or issues with your accommodation
In the unlikely event that you have reason to complain or experience any problems with your accommodation please inform the accommodation reception staff or management /owner immediately, to enable them to take appropriate action. Payment to the Host is kept until 48 hours beyond the duration of guest stay. This is to give the guest/host time to lodge any dispute, if no such dispute is raised, then all the necessary transaction will be finalized to the respective parties. Once this process is actioned, there can be no recourse and the transaction deemed final and closed.
Currency rates are based on various publicly available sources and are only updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional.
Legislation and Courts of Jurisdiction
This agreement will be governed by English law and any disputes will be dealt with by the English courts.
“Personal Information” means information that relates to a living individual who can be identified from that information or from that information together with other information which is held by or is likely to be held by Alternativetohotel.com.
When you browse the Site, Alternativetohotel.com does not collect Personal Information about you. The only way Alternativetohotel.com can collect any kind of personal information is if you give it to us.
Protection of Personal Data
The Personal Information that Alternativetohotel.com collects from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation. Since Alternativetohotel.com servers are located in the EU, the personal information that Alternativetohotel.com collects from you shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes complements and develops it such as the Personal Data Protection Act 1998 from the United Kingdom (hereinafter collectively referred to by its initials PDPR (personal data protection regulation)
Alternativetohotel.com takes full responsibility for ensuring that proper security measures are in place to protect your information and store the information in secure databases at secure addresses to prevent unauthorized access. Alternativetohotel.com must pass the information on to the relevant suppliers of your travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
To ensure that your booking runs smoothly Alternativetohotel.com needs to use information such as your name and address, credit card details, special needs, dietary requirements etc. Alternativetohotel.com will apply appropriate security measures to protect this data. However, Alternativetohotel.com may disclose information about you to other organizations that are hotel partners or affiliates or to organizations contracted by Alternativetohotel.com to manage aspects of the Site. Additionally, controls on data protection in your destination may not be as strong as in the European Economic Area (EEA). Alternativetohotel.com will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to Alternativetohotel.com such as details of any disabilities, or dietary/religious requirements. If Alternativetohotel.com cannot pass this information to the relevant accommodation and/or service providers, Alternativetohotel.com cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons.
Use of Information
You hereby give express consent to allow the incorporation of any data provided to the files of existing personal data in Alternativetohotel.com and to the treatment of such for the purpose of management, administration, mediation and contracting of the services offered by Alternativetohotel.com, the management of the bookings and the collection of products and services through Alternativetohotel.com, call centers; the management of incidences; statistics; commercial publicity and other promotions by means of electronic mail, SMS, MMS or any other similar mean, and the subscription to news bulletins.
You also give express consent to allow Alternativetohotel.com to transmit your personal data for marketing purposes to selected Affiliates but only in cases where you have previously activated the option to “opt in” through the website, authorising this transfer. In such cases, Alternativetohotel.com shall only transfer to Alternativetohotel.com Affiliates your adequate, relevant and not excessive personal data (name and email addresses) so you will be able to receive marketing material from Alternativetohotel.com Affiliates related to the Affiliate’s or Alternativetohotel.com products. In any case you have the right to revoke anytime in this consent by getting in touch with Alternativetohotel.com, and Alternativetohotel.com will stop transmitting your information. The Affiliate will show their contact information in the marketing material and Alternativetohotel.com has no control on the marketing material the Affiliate may send to you, therefore Alternativetohotel.com disclaims any kind of liability that may arise from the marketing material from the Affiliate, being the Affiliate responsible for that.
Alternativetohotel.com may use the Personal Information to contact you about important changes to the Site, new services and with details of other products and services offered by Alternativetohotel.com or other TUI Travel PLC group companies. Where Alternativetohotel.com collect such information, Alternativetohotel.com makes clear the nature of the information and the purposes for which it is used. Alternativetohotel.com does not knowingly collect Personal Information from children.
Alternativetohotel.com does not automatically subscribe users to Alternativetohotel.com newsletter. In order to receive the newsletter you must opt to subscribe and be informed by email of news and hotel/room offers. On the Booking form you are able to unselect an option to receive a newsletter from Alternativetohotel.com when making your booking. If you would like to unsubscribe from Alternativetohotel.com newsletter at any time, you can advise us via the unsubscribe option on each newsletter. Alternativetohotel.com will use your personal information to invite you to leave a review following your stay.
Alternativetohotel.com has tested this website thoroughly and is always keen to improve Alternativetohotel.com accessibility tools. Alternativetohotel.com would like to know if you have found this website accessible or if you have had any problems. Please email firstname.lastname@example.org with any queries or comments to the maximum extent permitted by law, Alternativetohotel.com disclaims all implied warranties with regard to the information, services and materials contained on this Site. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.
Alternativetohotel.com may suspend access to the website, due to maintenance works, net security reasons or force majeure with no obligation to reimburse or compensate you for the period in which access was suspended.
Access to the Site is strictly controlled by Alternativetohotel.com and Alternativetohotel.com reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.
You may download one copy of the content of the Site for your own personal use but you may not in so doing remove any trademark, copyright or other proprietary notice. You may not otherwise copy, modify, reproduce, sell, lease, market or distribute the content placed on the Site without the prior written consent of Alternativetohotel.com.
You may only use this website to make legitimate inquiries or bookings for yourself or another person for whom you are legally authorized to act.
You shall not:
- post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal, or may cause an infringement of the rights of any other;
- make any other unauthorized, false or fraudulent booking;
- use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including, but not limited to, uploading or making available files containing corrupt data or viruses via whatever means;
- deface, alter or interfere with the appearance and layout of this website or the underlying software code;
- take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure;
Without prejudice to any of Alternativetohotel.com other rights, Alternativetohotel.com reserves the right to deny access to this website and/or cancel bookings wherever and whenever Alternativetohotel.com believes (at Alternativetohotel.com absolute discretion) that you are in breach of any of the Alternativetohotel.com Terms.
Links and downloads
Alternativetohotel.com may provide hyperlinks or pointers to other websites maintained by third parties which Alternativetohotel.com think may be of interest to visitors of the Site. Such other websites are not under the control of Alternativetohotel.com or maintained by Alternativetohotel.com and Alternativetohotel.com is not responsible for the content of such websites. Alternativetohotel.com provides these links for your convenience only but does not monitor or endorse the material on them. Alternativetohotel.com cannot accept any liability whatsoever and whosoever arising in relation to any such other websites (including , by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving the Site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.
It is always wise for you to run an anti-virus program on all content and materials downloaded from the Internet in general and the Site in particular.