We highly encourage all Clients of ATH to carefully read and understand the cancellation policies set by the Hosts in their respective locations. As we are not physically present in these locations, we provide some flexibility to the Hosts in setting their own policies. However, in the absence of any local policies, the policies of ATH will take precedence in case of any disputes.
It is important to note that ATH will always act as a mediator in any disputes and our decision will be considered final.
We understand that cancellation policies should be fair to both Guests and Hosts. Incentives for good business practices should be in place, as well as penalties for unfair practices. Both Guests and Hosts should work with good faith, but there may be unforeseen circumstances that may cause cancellations. In these situations, we have programs in place to compensate either party for any breach of contract and to deter undisciplined practices.
If there are no consequences for Guests for breaching a contract, it could lead to widespread abuse. Hence, our cancellation policies aim to act as a deterrent against such behaviour.
Policy (1) At this stage of ATH’s infancy, we believe that both the Host and Guest should be given a minimum of 7 days’ notice in case of a cancellation. This allows sufficient time for the parties involved to find alternatives. If this rule is followed, there will be no penalty charges for either party, and the Guest will receive a full refund.
Policy (2) If the Guest cancels within less than 7 days, the Guest will forfeit 50% of the total cost of their stay, plus a booking handling charge. If the Host cancels within less than 7 days, the Guest will receive a full refund.
Policy (3) If the Host cancels the booking within 24 hours, the Guest will be entitled to a full refund. If the Guest cancels within 24 hours, the penalty will be 75% of the total booking fee, plus booking fees, payable.
Policy (4) If the Guest cancels after residency, they will be charged for the duration of the days stayed at the accommodation, plus the booking fee, and a penalty of 25% for the remaining days. If the Host cancels after residency, the Guest will pay for the days stayed at the accommodation, and will receive a refund for the unused days minus the booking fee.
We understand that cancellation policies can be a sensitive issue, and we aim to provide policies that are fair to both Guests and Hosts. We will continue to review and adjust our policies as ATH matures, taking into consideration other factors that may affect our clients.